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Reflect on your own communication.

Where does the shoe pinch?

Look at your own day-to-day experience.

Use the five SACCIA competencies to identify concrete examples from your own communication with others.

START WITH YOUR OWN EXPERIENCE

Where does the shoe pinch?

Think about your day-to-day communication. Where does communication become difficult, frustrating or ineffective?

Now look at your own experiences through SACCIA. For each competency, think of one concrete example from your own communication and write it down below.
LOOK THROUGH SACCIA

What do the five competencies help you notice?

Work through all five competencies. Your examples may come from different situations.

S
SUFFICIENCY

Are we missing anything?

Think of a concrete example of insufficient information exchange that you have experienced.

A
ACCURACY

Could we be wrong?

Think of a concrete example involving inaccurate information, inaccurate understanding, or insufficient interpersonal validation of what was said.

C
CLARITY

What isn’t clear yet?

Think of a concrete example involving unclear, vague, ambiguous or imprecise messages — or uncertainty that was not addressed or resolved.

C
CONTEXTUALISATION

What’s compromising our conversation?

Think of a concrete example of a factor that made shared understanding more difficult — such as different goals, poor timing, time pressure, delayed communication, lack of privacy, difficult relationships, lack of trust or cultural differences.

IA
INTERPERSONAL ADAPTATION

What do we need from each other?

Think of a concrete example of a situation in which communication was not sufficiently adapted to someone’s emotional, cognitive or linguistic needs.

TRY IT DIFFERENTLY

Choose one example you would like to handle differently.

Look back at the five situations you identified. Choose the one where a different approach could make the greatest difference.

Picture the situation happening again. What would you actually say or do?

Make it concrete enough that you could try it.

YOUR SACCIA REFLECTION

Bring your reflection together.

Create a one-page summary of the examples and next step you identified. Your entries stay in your browser and are not sent to EISCOM.

NOTICE IT THIS WEEK

Can you notice SACCIA while communication is still unfolding?

You have just recognised SACCIA in experiences that have already happened. Now see if you can notice one of the five competencies while you are still in the conversation.

Need a SACCIA refresher?
Explore the SACCIA framework and the five competencies, or get in touch if you have questions.

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